
I'm curious as to how different people would handle various situations... and how you all could challenge each other's thinking. Here is the first scenario:
Imagine that you own and operate a small shop in town. One night, a parent came into your shop with a small child. While browsing, the parent neglected to keep an eye on the child, who has begun running up and down each aisle. You decided to be friendly with the child by striking up a conversation, wherein you reminded the child that running inside a store could be dangerous. Nevertheless, the child took off running again, and as luck would have it, tripped over one of the fixtures and fell, resulting in a minor injury (e.g. a huge gash or a few bruises, but no broken bones). The parent is furious at you and is threatening to file a lawsuit.
How would you handle the situation?
What if...Feel free to throw any other "what ifs" into the pile! I may add them to this list.
...the parent was a person of high status or power in your community?
...the child had managed to sustain a more serious injury when s/he took the fall?
...the parent and child were the only other people in the store besides yourself?
...you were not the owner, but someone with less authority over the business? (e.g. cashier, stock person)
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